And it’s not what you might think — 📚 Tsundoku in the flesh Some time in mid-2018, I glanced at my Pocket reading list, and was aghast to see that I had saved over several hundred articles for later perusal. My office desk at home was littered with nearly 60 books and periodicals I had amassed over the past three years, in some…

How do we know that skeleton screens actually work? Years ago, I wrote about Designing for the Appearance of Speed, outlining some impetus and methods for creating the illusion of short page load times in apps and on the web. Shortly after that article was published, I had amazing conversations…

Musings on an interview from a decade past — “It’s the everyday work of a designer that requires your focus, your intuition, your curiosity, your love.” The job interview “I want to change the world”, I say during the job interview, “and I believe that good design can do this.” The art director mused, a deep sigh and a furtive look out…

The jury has spoken: performance, conversion, and brand engagement are inextricably connected. Amazon has shown that each 100ms of latency costs them 1% in sales. Walmart chalks up an extra 2% conversions with every second of performance improvement. …

4:30am It is a warm evening in April 2004. I am 23 years old. I am sitting in my underwear in my office. I’ve not showered for days. Detaching my sticky posterior from the surface of my office chair causes me to grimace. A blank screen stares me in the face…